Shipping policy
BROADSTAR
Last updated: 10 Jan 2026
INTRODUCTION
At BROADSTAR, operated by SAR Fashion, we are committed to delivering our products to customers across India in the best possible condition and within a reasonable and transparent time frame. This Shipping Policy outlines how orders are processed, shipped, tracked, and delivered when you purchase from www.broadstar.in. This policy forms an integral part of our Terms of Service.
SHIPPING DESTINATIONS
Currently, BROADSTAR ships products within India only. We aim to cover as many serviceable pin codes as possible through our logistics partners. In the event that a particular location is not serviceable, the same will be communicated to the customer via email or phone after the order is placed. BROADSTAR reserves the right to cancel orders that cannot be delivered to the provided address due to logistical limitations.
SHIPPING COSTS
BROADSTAR offers free shipping on all orders within India. There are no additional shipping charges levied at checkout. Any applicable taxes, including GST, are clearly displayed and included in the total order value before order confirmation.
ORDER PROCESSING & DISPATCH
Once an order is successfully placed and payment is confirmed, it is processed by our fulfillment team. Orders are typically dispatched within the time frame mentioned on the product page or during checkout, excluding weekends and public holidays. Dispatch timelines may vary depending on product availability, order volume, or unforeseen operational constraints.
ORDER STATUS & TRACKING
We keep customers informed at every stage of the order lifecycle. Once your order is confirmed and shipped from our facility, you will receive an email containing shipping and tracking details. Customers can also view and track their order status by logging into their account and visiting the “My Orders” section on the Website.
In case a product becomes unavailable after an order has been placed, the same will be communicated to the customer promptly via email. If the order was prepaid, the corresponding amount will be refunded strictly in the form of store credit, in accordance with our refund and store credit policy.
DELIVERY TIMELINES
Estimated delivery timelines are provided for reference only and may vary depending on the delivery location, courier partner operations, weather conditions, or other factors beyond our control. BROADSTAR shall not be held liable for delays caused by logistics partners, natural events, strikes, or regulatory restrictions.
DAMAGES, DEFECTS & INCORRECT ORDERS
Customers are advised to inspect their order immediately upon delivery. If you receive a product that is defective, damaged, or incorrect, you must contact us as soon as possible after delivery. To evaluate and approve any defect or exchange request, customers are required to provide a clear and continuous unboxing video of the parcel/product as proof. Requests submitted without an unboxing video may be rejected.
All such cases are handled in accordance with our Exchange, Defect & Store Credit Policy, and approval is subject to verification by the BROADSTAR team.
ADDRESS CHANGE REQUESTS
Once an order is placed, it cannot be modified. However, requests for address changes may be accommodated within 24 hours of placing the order, subject to the order not having been shipped. Customers must email their address change request to our customer support email within this time frame. BROADSTAR does not guarantee successful modification once the order has entered the dispatch stage.
TRANSPARENCY & PRICING
At BROADSTAR, we believe in transparent and ethical business practices. All applicable charges, including taxes or GST, are calculated and displayed before you confirm your order. The final payable amount is clearly shown at checkout, ensuring there are no hidden charges after order placement.
LIMITATION OF LIABILITY
BROADSTAR shall not be responsible for delivery delays, losses, or damages caused due to incorrect address details provided by the customer, failed delivery attempts, or circumstances beyond our reasonable control. Our responsibility ends once the product has been handed over to the logistics partner in proper condition.
CHANGES TO THIS SHIPPING POLICY
BROADSTAR reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and continued use of the Website constitutes acceptance of the updated policy.
CONTACT INFORMATION
For any shipping-related queries or assistance, please contact us at:
Email: broadstar.omnamah@gmail.com
Brand: BROADSTAR
Entity: SAR Fashion (Proprietorship)