Privacy policy
INTRODUCTION
This Privacy Policy describes how BROADSTAR, operated by SAR Fashion, a proprietorship concern having its registered address at Upper Ground And First Floor, Property No. 463/79-1-A, Plot No. 7 And 9, Shiv Puri Extension, East Delhi, Delhi – 110051, India, collects, uses, stores, discloses, and protects your information when you visit or make a purchase from www.broadstar.in (“Website”).
We respect your privacy and are committed to protecting your personal data in accordance with applicable laws in India. By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy forms an integral part of our Terms of Service.
INFORMATION WE COLLECT
Personal Information
When you visit or make a purchase from our Website, we may collect certain personal information including, but not limited to, your name, email address, billing address, shipping address, phone number, account login credentials, order details, and any communication you have with us. If you create an account, we store your login information securely to enable access to order history and account features.
We do not store your debit card, credit card, or net banking details. All payment-related information is collected and processed securely by authorized third-party payment gateways.
Non-Personal Identification Information
We may collect non-personal identification information whenever users interact with our Website. This may include browser name, device type, operating system, internet service provider, IP address, referral URLs, domain type, location at a country or city level, pages viewed, time spent on pages, and links clicked. This data does not personally identify you and is used solely for analytics and performance improvement.
HOW WE COLLECT INFORMATION
We collect information when you voluntarily provide it while placing an order, creating an account, subscribing to communications, submitting reviews, uploading photos, contacting customer support, or otherwise interacting with the Website. Certain technical and usage data may also be collected automatically through cookies, analytics tools, and similar technologies, even if you do not register on the Website.
HOW WE USE YOUR INFORMATION
The information we collect is used for legitimate business purposes including processing and fulfilling your orders, managing your account, providing customer support, communicating order updates, handling defect or exchange requests, and improving the functionality, performance, and user experience of our Website.
We may also use aggregated, anonymized, or non-personal data to analyze trends, monitor Website usage, and improve our products, services, and marketing strategies.
If you provide consent, we may contact you via email, phone, or other communication methods to inform you about products, offers, promotions, or updates that may be of interest to you. You agree that such communication does not constitute a breach of your rights. You may opt out of promotional communication at any time.
DAMAGES, DEFECTS & ISSUE REPORTING
We request that you inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect product, you must contact us promptly. To process any defect or exchange request, you are required to submit a clear and continuous unboxing video of the parcel/product as proof. Failure to provide the unboxing video may result in rejection of the request. All defect claims are subject to verification and approval by our team.
SHARING OF INFORMATION
We do not sell, trade, or rent your personal information to third parties for marketing or mailing purposes. Your information may be shared only with trusted service providers such as payment processors, logistics partners, and technology providers strictly for the purpose of fulfilling orders, processing payments, delivering products, or maintaining Website operations. These third parties are contractually obligated to protect your data and use it only for authorized purposes.
We may disclose information if required to do so by law, legal process, court order, or government authority, or if such disclosure is necessary to protect our legal rights, prevent fraud, or ensure user safety.
PAYMENT SECURITY
BROADSTAR does not store or process your sensitive financial information. All payments are handled by secure third-party payment gateways using industry-standard encryption, fraud detection, and security protocols. Payment data is transmitted securely and handled in accordance with the payment provider’s privacy and security standards.
COOKIES & TRACKING TECHNOLOGIES
Our Website may use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, analyze traffic, and improve Website functionality. You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the Website.
USER-GENERATED CONTENT
If you submit reviews, images, or other content on the Website, such content may be publicly visible. By submitting content, you grant BROADSTAR the right to use, display, and reproduce such content for marketing and promotional purposes. You should avoid submitting personal or sensitive information in public areas of the Website.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Non-personal and aggregated data may be retained indefinitely for analytical purposes.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
YOUR RIGHTS
You have the right to access, update, or correct your personal information stored with us. You may also request deletion of your account, subject to legal and operational requirements. Requests can be made by contacting us using the details provided below.
THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of third-party sites before providing any personal information.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page. Continued use of the Website after changes are published constitutes acceptance of the revised Privacy Policy.
CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: broadstar.omnamah@gmail.com
Brand: BROADSTAR
Entity: SAR Fashion (Proprietorship)