Refund policy
INTRODUCTION
This Refund, Cancellation & Exchange Policy applies to all purchases made on www.broadstar.in, operated by SAR Fashion under the brand name BROADSTAR. This policy must be read in conjunction with our Terms of Service, Privacy Policy, and Shipping Policy. By placing an order on our Website, you agree to be bound by the terms stated herein.
BROADSTAR maintains a strict no-return policy. However, limited exchanges may be permitted under specific conditions. For smooth processing and approval, customers may be required to provide an unboxing video of the parcel along with a clear 360° view of the product showing the front and back.
NO RETURN POLICY
BROADSTAR follows a strict no-return policy. Products once sold are not eligible for return or cash refund under any circumstances. Customers are strongly advised to review product descriptions, size charts, and other details carefully before placing an order.
SIZE EXCHANGE POLICY (5-DAY WINDOW)
Size exchange is allowed, subject to the conditions mentioned below. Customers may request a size exchange within 5 days from the date of delivery if the size received does not fit as expected.
To be eligible for a size exchange, the product must be unused, unworn, unwashed, unaltered, with all original tags intact and in its original packaging. Requests raised after the 5-day window will not be accepted under any circumstances.
For faster approval, customers should keep an unboxing video and may be asked to share a 360° view of the product, clearly displaying its condition.
Size exchanges are subject to product and size availability. If the requested size is unavailable, customers will be issued store credit instead. No cash refund or refund to the original payment method will be provided.
Customers may be required to ship the product back as per the instructions shared by our team. BROADSTAR does not guarantee reverse pickup for exchange requests.
DEFECTS, DAMAGES & INCORRECT ITEMS (5-DAY WINDOW)
Customers are advised to inspect their order immediately upon delivery. If you receive a product that is defective, damaged, or incorrect, you must notify us within 5 days of the date of delivery.
To evaluate and approve any defect-related or incorrect-item request, customers are mandatorily required to provide a clear, continuous unboxing video of the parcel/product. The video must show the sealed package being opened and the issue clearly visible in a single, uninterrupted recording.
Requests submitted after the 5 days, without an unboxing video, or with edited or unclear footage, may be rejected. All defect and incorrect-item claims are subject to verification and approval by the BROADSTAR team, and our decision shall be final and binding.
EXCHANGE & STORE CREDIT FOR DEFECT CASES
In cases of verified manufacturing defects or incorrect items delivered, BROADSTAR may offer an exchange or issue store credit, depending on product availability. If a replacement product or size is unavailable, store credit will be issued in place of an exchange.
Store credit is non-transferable, cannot be redeemed for cash, and must be used within the validity period communicated at the time of issuance.
CANCELLATION POLICY
Orders can be cancelled only before dispatch. Once an order has been shipped, cancellation requests will not be accepted. Customers must contact us immediately after placing the order to request cancellation. BROADSTAR does not guarantee successful cancellation if the order has already entered the dispatch process.
If a prepaid order is successfully cancelled before dispatch, the amount will be refunded only in the form of store credit.
NON-ELIGIBLE CASES
The following cases are not eligible for exchange, refund, or store credit:
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Requests raised after 5 days from delivery
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Requests raised without an unboxing video (for defect or incorrect-item claims)
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Products showing signs of use, washing, alteration, or damage after delivery
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Change of mind (except permitted size exchange within 5 days)
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Minor colour or design variations due to screen or lighting differences
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Sale or discounted products (unless defective)
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Gift cards or promotional items
LIMITATION OF LIABILITY
BROADSTAR shall not be liable for dissatisfaction arising from incorrect size selection beyond the scope of the permitted size exchange window, personal preferences, or minor variations inherent to apparel manufacturing. Our responsibility is strictly limited to size exchanges, verified defect cases, or incorrect items as outlined in this policy.
POLICY UPDATES
BROADSTAR reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page, and continued use of the Website constitutes acceptance of the revised policy.
CONTACT INFORMATION
For size exchange requests, defect reporting, or policy-related queries, please contact us at:
Email: broadstar.omnamah@gmail.com
Brand: BROADSTAR
Entity: SAR Fashion (Proprietorship)